Shipping

We ship our products directly to customers within Italy, San Marino, Vatican City and the member states of the European Union*. If you are located outside EU, don't worry. Just get in touch with us at info@hyraxshop.com before ordering as we may be able to ship directly to your destination!

*Please note that our automatic system is unable to fulfill shipments to the following postal codes within the European Union. If you are located in one of these listed below, please get in touch with us as special fares apply to these locations. We reserve the right to reject orders where the final destination is matching with one of the following postal codes and we have not been able to get in touch with the customer to arrange the shipment:

FRANCE: Corsica (20000-20999).
GREECE: 19006-19199; 19500-19599; 20000-20099; 20101-21099; 21101-21199; 21201-22099; 22101-22199; 22201-23099; 23101-24099; 24101-24199; 24201-25099; 25101-26220; 26444-27099; 27101-27199; 27201-28079; 29101-30099; 30101-30199; 30201-30299; 30301-31099; 31101-32099; 32101-32199; 32201-33999; 34301-35099; 35101-37000; 37100-38220; 38447-40299; 40301-41220; 41448-42099; 42101-43099; 43101-43099; 43101-45220; 45446-46099; 46101-47099; 47101-48099; 49200-50099; 50101-50199; 50201-52099; 52101-53999; 55000-55099; 56000-56099; 56800-58099; 58101-58199; 58201-58399; 58401-58499; 58501-59099; 59101-59199; 59201-60029; 60101-61099; 61101-62120; 62126-63999; 64001-65200; 65405-66099; 66101-67099; 67101-67999; 68001-68099; 68101-69099; 69101-69999; 70007; 70014; 72053; 72400; 73200;73300; 85101-85107.
PORTUGAL: Azores; Madeira.
SPAIN: Balearic Islands; Canary Islands; Ceuta; Melilla.

Depending on the destination and on the weight and dimension of the package, shipping carriers vary as follows:

- Italy, San Marino and Vatican City: GLS (General Logistics Systems Enterprise)
- Other destinations within Europe: GLS (General Logistics Systems Enterprise)

You can use our Estimate Shipping Calculator - located at the bottom of every product page and in the cart - for a live quote to your location!

Shipping costs are calculated at the checkout based on the weight and dimension of the package.

Shipments to Italy, San Marino and Vatican City (Calabria, Sicily and Sardinia excluded):
- Kg. 0-3 Kg € 6.60
- Kg. 3,01-5 Kg € 9.90

- Kg. 5,01-10 Kg € 13.30
- Kg. 10,01-20 Kg € 15
- Kg. 20,01-30 Kg € 18.20
- Kg. 30,01-50 Kg € 24.80
- Kg. 50,01-100 Kg € 45

Shipments to the remaining italian regions / other countries within EU:
Get in touch with us since the prices will change based on the final destination.

If the Estimate Shipping Calculator would not show any result for your postal code feel free to get in touch with us for further information!

It depends on where you are. Goods are shipped from our Italian headquarter in 1-5 working days from order receipt, based on the product category and on the availability.

In addition to this, deliveries within Italy, San Marino and Vatican City take 24/48 business hours to arrive, depending on the region. Deliveries to other EU countries can take anywhere from 48/72/72+ business hours depending on the final destination. Delivery details such as tracking number will be provided to you once your package has been shipped.

Ordering

Products shown as "in stock" are usually shipped in 1-5 working days from order receipt. In case the order would exceed the actual existing quantity in the warehouse, we will promptly notify you with the new expected delivery date. In this case, you have the right to cancel your order within 24 hours from our written communication and get a full refund - later than that the new conditions will be considered as accepted and the order will be valid.

If a product is shown as "Re-stocking soon" please get in touch with us to know the delivery time.

***Please note that products from the category "Toggle Clamps" are not available for Germany and Austria.

All the prices displayed on HYRAX Shop include VAT according to the italian law.
This means that no extra taxes will be added on the price you see.

After placing an order, you will receive a summary of your order to the email address you left at the checkout.

If you have a VAT number, please make sure to indicate it in the right field at the checkout. Only in this case we will be able to include your VAT number on the invoice. The invoice will be sent to you as soon as your order will be shipped.

Payment

Please check the accepted payment methods here below:

- Credit Card: Visa, Mastercard, Maestro, American Express

Very safe! Our store is certifies Level 1 PCI DSS compliant, covering all six PCI standard categories.

Return

We have a 30-days return policy, with means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need to present us the receipt or proof of purchase.

To start a return, you can contact us at info@hyraxshop.com . If your return is accepted, we will send you all the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To know more about returns, please check our Refund Policy.

Account

Creating an account on our webshop will give you the possibility to check your order history and verify the status of your ongoing orders. In addition to this, you can save in your account some information - like your default shipping address - which will make your future shopping on HYRAX Shop faster.

Creating your account is very easy. You just have to click on "My account" at the top right of every page and select "Create your account" at the bottom of the login box.

After completing the creation of your account you will receive an activation email. All you need to do is to click on "Activate my account". You will now access on your account!

Don’t worry, we got the solution for you. You just have to click on "My account" at the top right of every page and select "Recover Password" at the bottom of the login box.

You will now receive a password reset email. All you need to do is to click on "Reset your password" and choose a new one. You can now login – well done!

Chat with us!

We are available from Monday to Friday from 9AM to 5PM CET and we will get back to you as soon as possible!

Send us an email

Feel free to contact us at info@hyraxshop.com for any additional question you may have!